NTT DATA, a leading IT company, is now venturing into the future of artificial intelligence with the introduction of Agentic AI Services Hyper-scaled proprietary AI technologies. The product is not an off-the-shelf AI solution; it is an all-in-one set of tools to help companies create, operate, and scale self-assured AI agents that learn on their own, bring down costs, and improve multiple systems at once.
Moving Past Automation: The Rise of Agentic AI
Automated interactions may be more refined with agentic AI systems, but unlike past AI systems that patient users had to deal with, agentic AI engages on a first-name basis and deals with multi-step prompts seamlessly. This paradigm-shifting technology will bring transformation to business by automating and performing customer and employee operations at a level that was previously not achievable.
Agentic AI is set to help businesses fulfill extraordinary customer and employee expectations, keeping up with their ‘pushing the technology frontier’ philosophy, which focuses on hyper-personalized experiences. Building on the recently announced Smart AI Agent™, NTT DATA’s new services come as a response to market needs, adding first-of-its-kind complete support to adapt agentic AI strategies with cloud partners for consulting, AI agent building, activation, connectivity, and even managed services.
A Market Ripe for Revolution: The AI Boom
The AI market is on the rise. Gartner predicts it to expand explosively, reaching $609 billion by 2028, marking an annual growth rate of 21.4% over five years. By 2028, around 33% of enterprise software applications are expected to feature agentic AI, significantly increasing from sub 1% in 2024, thus allowing 15% of routine business decision-making to be performed autonomously.
NTT DATA’s Global GenAI Report also observed that organizations are strategically prioritizing agentic AI for back-office work and workflow optimization for 2025. The striking preference of 96% of CIOs and CTOs opting for cloud-based solutions underscores the transition towards scalable AI.
NTT DATA’s Comprehensive Suite: Flexible and Scalable
NTT DATA is tailoring its services to maximize organizational value with the least effort through budget-sensitive scaling in the adoption of AI at varying resources and timelines. This flexibility adds value to NTT DATA’s Agentic AI Services. The suite includes:
Advisory Services: Support in adopting and optimizing agentic AI solutions.
- Implementation Services: Configuration, integration, and deployment of AI agents with an emphasis on security and compliance.
- Ongoing AI Management Services: Proactive management including monitoring and troubleshooting, along with data governance.
- Connectivity: Monitoring and compliance across all channels and maintaining seamless connectivity.
- Those services are offered across sectors such as banking, manufacturing, or healthcare and are quoted in over 20 languages for major global markets.
Real-World Applications: Change Business Functions
NTT DATA’s agentic AI solutions have wide-ranging practical applications.
- Customer Service: Automating Query Resolution and Self-Service.
- Billing and Scheduling: Improving efficiency by automating repetitive tasks.
- Training and Onboarding: Accelerating the pace at which employees can develop necessary skills.
- Logistics and Risk Management: Strengthening fraud prevention, protective monitoring, data analysis, and reporting.
HR and Sales Assistance: Streamlining business communication with increasing task assignments.
- Workflow Automation: Increasing efficiency in process management, task routing, and other functional areas.
Exciting Their Clients with the Future AI: NTT DATA’s Vision
$30+ billion NTTDATA, a, a global innovation provider, is focusing its efforts on strategically positioning itself as a leader in AI-powered enterprise solutions. They assist companies struggling with innovation in navigating the complexities of responsible AI adoption while unlocking innovation’s full potential and claiming its value.
Collaboration of agentic AI with generative capabilities at NTT DATA hyperscaler data centers enables more fluid and human-like dialogues, allowing for more natural transactions, greatly enhancing AI-driven service productivity, and achieving level II sophistication in service automation models.
