Agentic AI Is Redefining Customer Experience in Australia’s Leading Brands
A New Era for Customer Experience A quiet revolution is underway in customer service, and it’s being led by agentic AI. No longer just answering questions, these intelligent digital agents now act independently to resolve issues, anticipate needs, and fundamentally transform how customers interact with brands. Australia has become a testbed for this shift, with companies like Zendesk, Salesforce, and Urban…
