Every day, doctors and nurses are inundated with a sizeable number of patients. Because of that, a lot of their time is taken up doing clerical work. This includes prerequisites such as keeping electronic health record (EHR) systems up to date with the patient’s most current information, maintaining lists of scheduled appointments for follow-ups, and updating placeholders by adding information that is not time-critical. These mundane tasks could be alleviated with the use of virtual assistant technology (VA technology). This technology could even assist patients directly with things such as the management of medications and chronic diseases.
With the evolving landscape, there is great focus on improving the overall world of healthcare. As the same report from DataM Intel tells us, “The global market for healthcare virtual assistants will reach over 1.2 billion dollars by 2028.”
A Competitive Landscape: Key Industry Players
The significant organizations in technology and healthcare are taking note of the healthcare virtual assistant market. These AI solutions are being developed and implemented by Microsoft Corporation, Nuance Communications, Verint Systems Inc., Infermedica, Neolytix, eGain Corporation, Medva, Amazon.com, Inc., Babylon Holdings Limited, and Sensely, Inc. There are tangible initiatives connecting virtual healthcare with artificial intelligence that have been advanced by Microsoft and other industry leaders. These developments bolster the reputation of the market as highly competitive, as every organization focuses on providing unparalleled virtual healthcare services.
Key Developments: Real-World Applications
Some specific implementations of healthcare virtual assistants include:
- GYANT introduced a front door virtual assistant with Marshfield Clinic Health System in March 2023. Patients can engage with healthcare services through a digital interface, improving care navigation and the overall patient journey.
- Bupa customers can now harness the power of HealthTap’s Health Operating System (HOPES), which offers AI-powered virtual care and real-time consultations, leading to a more integrated healthcare experience due to CutSomer’s collaboration with HealthTap.
Understanding the Different Uses: Market Segmentation
The segmentation of the healthcare virtual assistant market includes characteristics such as applications, end users, and types of products. Such segmentation assists in grasping the elaborate functions that AI assistants fulfill in respect to the individual requirements of various constituents.
AI: A Key Partner for Tomorrow’s Healthcare
The readily increasing use of healthcare virtual assistants marks the healthcare delivery paradigm shift. AI is progressively permeating the healthcare environment, offering aid to patients and providers alike. With continuous technological developments, the forthcoming applications of AI technology in the pursuit of better healthcare results can be astonishing.
